All you have to do is complain

So I had this BlackBerry Storm that if you know me you'll know I HATE IT, read my previous blog for my rant.

So it sux... and funily enough Vodafone can't do anything to help.  So you complain, you basically camp outside the vodafone showroom until they take you seriously.  So I went to the shop, twice in 2 days, with continuing problems with my phone.  They ended up saying to me that there would be no way I could upgrade my contract early they could offer me a new contract on a new phone with a new phone number and a reduced tarrif on my storm.
I didn't take that.  That's crap and I know it.  So I wrote to the CEO of vodafone, and if you google it you'll get his and other CEO's addresses.  Isn't it funny how I got a phone call from Vodafone following me writing to the CEO - "We take all contact with the CEO seriously and would like to help."  That was back in december, and they offered me a phone call on the 11th January to upgrade my contract to an iphone or to cancel my vodafone contract early.  So they can't upgrade me early eh, I think not.  But guess what, they DIDN'T ring me on the 11th January, I HAD TO RING THEM.  But no biggie, I did so and they offered me a 1 year early upgrade to an iphone.

Moral of the story, complain to the top and you'll ger results.  Complain to the customer assistant on minimun wage and they'll do nothing.  Complain to vodafone helpline and they'll transfer you for an hour until they hang up on you.  But persist and you will get results.

Cheers x